Returns & Refunds.

Our goal at Shape is to supply high quality, custom made furniture that is unique to each customer. As all of our furniture is made to order we’re unable to offer a refund or accept cancellations after 14 days from the date that the order was placed. Please take extra care when placing orders to ensure that all details are correct and that you are happy with the size and design of your piece.

All items are quality checked before being sent out for delivery. Unfortunately, despite all good intentions, errors can sometimes occur. If the item you receive is wrong, damaged or faulty, we will do everything we can to make sure this is rectified. Please provide a detailed, written description of the issue, including photographs of the item and in particular, any areas of damage that you have found. Any damage that has occurred during home assembly will not be covered so please read and follow assembly instructions carefully. Feel free to ask  for our advice if you have any queries prior to self assembly.

We celebrate the natural characteristics of wood and try to avoid unnecessary wastage wherever possible. The timber we use is of high quality but we will often include small knots, cracks, shakes and variations in grain and colour. The varied nature of the material combined with some of the industrial processes we use may result in small machining/ pitting marks in the wood. These characteristics are part of what makes each piece unique and we do not consider this an acceptable reason for return or refund.

The timber we use is dried to the correct moisture level for indoor use. As a natural material, wood is susceptible to minor dimension changes, including shrinking or warping as a result of changes in temperature or humidity.  These can often be rectified by addressing such issues in the environment in which the piece of furniture is kept.

We are unable to accept returns resulting from changes to the climate or environment. We cannot offer refunds or compensation for issues relating to acts of nature, war, pandemics or other disasters.

With the exception of the Korsa Plant Stand, which is considered a custom item, all other accessories can be returned and refunded, if unused and  returned in the original packaging.  Refunds must be requested within 14 days of delivery. Please contact us directly at sales@shape.furniture with your order number to confirm your return prior to sending.

Once confirmed, return your item to the address below in the same condition as you received it with your receipt enclosed. The initial cost of shipping is non-refundable and you will be responsible for your own shipping costs to return any item. It is recommended that you use a traceable shipping service as we cannot guarantee receipt of any item. Once we have received your item(s) we will inspect them and notify you to confirm acceptance of your refund following which you will be credited to your original method of payment.

Shape Furniture Ltd
Halecat Workshop 2
Witherslack Woodlands
Grange-over-Sands
Cumbria
LA11 6RT